Millersville University Status

IT Is Currently Remote

Update - Due to a building mechanical malfunction, the IT Help Desk, located in Boyer 230, will be closed for walk-in appointments on Wednesday, May 1st. The IT Help Desk call center remains open, and we are here to assist you! You can reach us at 717-871-7777 or by submitting a ticket via the self-service portal in myVILLE.
May 01, 2024 - 07:23 EDT

Monitoring - IT in person services are currently suspended due to an issue in the building. Please call in for remote assistance at 717-871-7777 or submit a ticket through myVILLE portal.
Apr 30, 2024 - 14:16 EDT

About This Site

Welcome to Millersville University's Status page. If you need to report a problem or have further questions please contact the IT Help Desk @ 717-871-7777.

Internet Operational

Wireless Operational

Phones & Voicemail Operational

Email Operational

WWW Website Operational

Authentication Operational

Duo Two-factor Authentication Operational

Duo Core Authentication Service Operational

Duo Push Delivery Operational

Duo SMS Message Delivery Operational

Duo Phone Call Delivery Operational

Duo SSO Operational

Duo Cloud PKI Operational

Duo Admin Panel Operational

MAX Operational

myVILLE Operational

myAccount Operational

D2L Brightspace & Related Services Operational

D2L Brightspace Operational

Alexander Street Operational

Bongo Video Assignments Operational

Cengage MindTap Operational

EBSCO Curriculum Builder (Reading List) Operational

iClicker Cloud Operational

Infosec Learning Operational

Intelligent Learning Platform (ILP) Operational

Macmillan Course Tools Operational

McGraw Hill Connect, GO Operational

Office 365 for Brightspace Operational

Pearson MyLab & Mastering Operational

Sapling Learning Operational

Turnitin Feedback Studio Operational

W. W. Norton & Company Operational

WileyPLUS Operational

Banner Operational

Banner 9 Operational

Wiki - Documentation, Self Help Operational

Blogs - News & Personal Sites Operational

MU Video Operational

MU Video Media Playback Operational

MU Video Web Site Operational

MU Video Upload Process Operational

MU Video Upload Speed Operational

MU Video Transcoding Operational

MU Video Captions Processing Speed Operational

MU Video Captions Service Quality Operational

MU Video Live Streaming Operational

MU Video Analytics Operational

MU Video Management Console Operational

Virtual Desktops Operational

Physical Campus Labs Operational

Staff Standard Operational

VLab Operational

VPN Operational

Zoom Operational

Zoom Meetings Operational

Zoom Webinars Operational

Zoom Meetings Invitation Operational

Zoom Meetings and Webinars - Chat and Polling Operational

Zoom Meetings and Webinars - Telephony Operational

Zoom Meetings and Webinars - Live Streaming Operational

Zoom Meetings and Webinars - Live Transcription Operational

Zoom Cloud Recording Operational

Zoom Cloud Recording - Transfer to MU Video Operational

Zoom Closed Captioning Operational

Zoom Polling Operational

Zoom Whiteboard Operational

Zoom Rooms Operational

Zoom Team Chat Operational

Zoom Team Chat - History, Channels, and Notifications Operational

Zoom Team Chat - File Transfers Operational

Zoom Client Software Operational

Zoom Web Client Operational

Zoom Web Portal Operational

Zoom User Profiles and Presence Operational

Zoom Dashboard & Reporting Operational

Other Applications Operational

My Housing / My Dining Operational

Titanium Operational

Cbord Card ID & Web Operational

Right Fax Operational

Point N Click Operational

GoPrint Operational

Cascade CMS Operational

Document Management System (OnBase) Operational

Degree Audit Operational

Ville Schedule Builder Operational

MU Reporting/Hyperion Operational

Mobile App Operational

Ad Astra Calendar Operational

Adobe Creative Cloud Operational

ESS/SAP/BI Operational

DegreeWorks Operational

OnBase Operational

Microsoft Teams Operational

PeopleAdmin Operational

Other Application Operational

CAP (Coursedog) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Switch Reboot May 4, 2024 01:00-01:20 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 2024 - 10:14 EDT

Scheduled - Switches will reboot overnight Friday night into Saturday Morning at 1am. During this window, wired, wireless, and phone connectivity will be unavailable. Connectivity is expected to be restored no later than 1:20am.
May 04, 2024 - 01:00 EDT

Past Incidents

May 2, 2024

No incidents reported today.

May 1, 2024

Unresolved incident: IT Is Currently Remote.

Apr 30, 2024

Apr 29, 2024

SAP Client BW Production Issue

Resolved - SAP Client within the BW Production is working. Please reach out to the Help Desk by submitting a ticket through myVILLE portal if you continue to have issues.
Apr 29, 08:44 EDT

Investigating - PASSHE is investigating reports of issues with the SAP Client within the BW Production. Updates will be posted as they become available.
Apr 26, 13:25 EDT

Apr 28, 2024

ECC/ BI Reporting, eTime, SourcePoint, and Employee/Fiori portal

Completed - The scheduled maintenance has been completed.
Apr 28, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 15:00 EDT

Scheduled - The SAP Production systems including ECC, BI Reporting, eTime, SourcePoint (Ariba) and Employee/Fiori portal will be shut down for maintenance at 3:00PM on Friday, April 26st. All systems will be available again by 6:00PM on Sunday, April 28rd
Apr 26, 13:15 EDT

Apr 27, 2024

No incidents reported.

Apr 26, 2024

ESS Fiori Issue

Resolved - This issue has been resolved by PASSHE
Apr 26, 13:21 EDT

Update - PASSHE has successfully resolved the majority of the Fiori issues, ensuring that employees missing required Fiori roles are now being loaded. However, there remains one outstanding issue: the “My Family Members” application is still experiencing difficulties.
Apr 19, 13:46 EDT

Investigating - We are investigating reports of issues with Fiori in ESS. PASSHE is actively investigating this issue.
Apr 19, 10:58 EDT

ESS/SAP/Sourcepoint Down

Resolved - PASSHE has resolved the issue with ESS/SAP/Sourcepoint. It is now fully operational.
Apr 26, 12:10 EDT

Investigating - ESS/SAP/Sourcepoint are all down for campus after a DR test from PASSHE. We have alerted PASSHE at this time. Updates will be posted as they become available.
Apr 26, 10:27 EDT

PASSHE Planned Outage - ESS

Completed - The scheduled maintenance has been completed.
Apr 26, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 16:30 EDT

Scheduled - The SAP Production systems including ECC, BI Reporting, eTime, SourcePoint (Ariba) and Employee/Fiori portal will be DOWN between 3pm Thursday, April 25th and 6am Friday, April 26th, while PASSHE conducts their annual Disaster Recovery Exercise. Production systems will be shut down for maintenance at 3:00PM on Friday, April 26st. All systems will be available again by 6:00PM on Sunday, April 28rd
Apr 25, 16:28 EDT

Apr 25, 2024

www Intermittent Issues

Resolved - This incident has been resolved.
Apr 25, 14:43 EDT

Monitoring - Changes have been implemented and we are monitoring the results.
Apr 24, 11:03 EDT

Investigating - IT is aware of issues on www and is currently investigating the problem.
Apr 24, 10:15 EDT

Blogs Intermittent Issues

Resolved - This incident has been resolved.
Apr 25, 14:42 EDT

Investigating - IT is aware of issues on www and is currently investigating the problem.
Apr 25, 10:21 EDT

Apr 24, 2024

Banner Admin and MAX Financial Aid Upgrades

Completed - The scheduled maintenance has been completed.
Apr 24, 20:34 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:00 EDT

Scheduled - In preparation for FASFA processing, we need to take MAX and Banner admin down for some cyclical upgrades.
Apr 24, 13:54 EDT

Banner-D2L Integration Maintenance

Completed - The scheduled maintenance has been completed.
Apr 24, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 EDT

Scheduled - Ellucian, the Banner company, will perform maintenance on Banner's integration with D2L. During maintenance Banner will suspend relaying person, enrollment, and course changes to D2L. Banner will catch D2L up on all changes afterwards. This maintenance will not impact the performance or availability of the Banner or D2L systems themselves.
Apr 19, 13:55 EDT

Apr 23, 2024

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

Degree Audit Upgrade

Completed - The scheduled maintenance has been completed.
Apr 20, 22:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 17:00 EDT

Scheduled - The Degree Audit will be unavailable most of the weekend for a major upgrade.. Please subscribe to be updated on any progress. Below is a link to how to use the new interface.
https://www.millersville.edu/registrar/degreeaudit/degree-audit-help.php
Apr 19, 11:13 EDT

Turnitin Maintenance

Completed - The scheduled maintenance has been completed.
Apr 20, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 10:00 EDT

Scheduled - Turnitin services including Feedback Studio (Similarity Check, GradeMark) in D2L and Draft Coach in Office 365 may respond slowly or become unavailable while Turnitin perform maintenance. Aside from temporary slowness or outages in their Turnitin components, neither Office 365 nor D2L will be impacted.
Apr 4, 10:31 EDT

Apr 19, 2024

MAX and Banner Admin Security Patching

Completed - The scheduled maintenance has been completed.
Apr 19, 18:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 17:30 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 19, 11:14 EDT

Apr 18, 2024

No incidents reported.